Communications Policy
When commencing our work together it is important for us to have transparency regarding communication expectations.
When to make contact
If you wish to arrange or change an appointment, please send me a message via text or email within 48hrs or fee may be incurred.
Responses to messages
We are unable to communicate with you outside of working hours. Our working hours do vary each week and the majority of our time at work is spent with clients. Therefore, we are unable to answer phone calls or respond to messages during this time. The easiest way to communicate with us is to send an email.
Advice
We are not pharmaceutically trained therefore cannot advise on medications. Please seek advice from your medical practitioner, e.g. specialist, GP, pharmacist if you have any medical or medication enquiries.
We are unable provide lengthy phone conversations or discussions regarding your therapy in between appointments. Please make a note of any queries or revelations that you may have between sessions and bring them with you for your next appointment where we will create an opportunity to discuss these.
If you are struggling in between sessions and need advice please contact one of the charities below. In an emergency or if you feel that you are a potential danger to yourself or other people, please seek emergency medical treatment either by contacting your GP, calling 999, taking yourself to hospital, or contacting your local crisis team.
Charities – (Information correct at the time of writing this policy. This information may have changed so please do make your own enquiries.)
Mind
Samaritans
116 123
Suicide Prevention UK
Charities for Young people
Childline
Papyrus – prevention of young suicide
Young Minds
Text: 85258
Parents helpline: 0808 802 5544
The treatment of others
Due to GDPR, we are unable to comment on or discuss another person's therapy (other than for minors). Therefore, if you are bringing a client or supporting them as part of their therapeutic process, we will be unable to engage in conversation about their treatment unless they have given formal expressed written consent for us to do so.